Frequently Asked Questions!

Question : How should I clean the glass on my woodburner / gas fire or multi-fuel stove?
Answer : Wait until the appliance is cold, then using a damp cloth or kitchen roll, collect a small amount of ash from the stove and rub this on the glass. Use a new area of the cloth or new piece of kitchen roll and continue until all the stubborn stains have gone. Once you have done this, simply clean the glass with hob brite and it will bring it back to an amazing finish.

Question : Why does my stove keep sooting up?
Answer : This will happen if the temperature of the stove is low or if the lighting period is too short. When lighting the stove, you must allow as much air to be supplied to warm up the chimney as possible. Opening your riddling grate and any air controls will help and if necessary, open the door a bit to supply as much air as possible. The use of, wet wood or poor draft conditions might cause sooty stove glass. You may also ask your Chimney sweep to measure the air flow in your chimney.

Question : Is this just normal glass?
Answer : No. This is high temperature, heat resistant ceramic glass specifically designed for your appliance. The glass is designed to cope with temperatures in excess of 700 degrees centigrade.

Question : What is plain / clipped or shaped glass?
Answer : Plain glass is any rectangular or square shaped piece of glass. Clipped glass is the same as plain glass, but with the corners "clipped off".  Shaped glass is any other shape of glass other than square or rectangular.  We will need a paper template for both and we must receive a template or scale drawing for these.

Question : What do I need to do if I want clipped or shaped glass?
Answer : Simply place your order and then email us with the make and model of the appliance and we will check if it's on our list. If it is, we'll get it made for you ASAP, if not, then make a paper template of the existing glass and then send it to - Unit 2 Canal Bridge Enterprise Centre, Meadow Lane, Ellesmere Port, CH65 4EH.  Once we receive it, we will get it made and sent out to you ASAP.

Question : What is the glass suitable for?
Answer : The glass is suitable for multi fuel stoves, wood burning stoves, gas fires, electric fires, ovens and many other heating appliances.

Question : How do I fit the glass?
Answer : Your appliance instructions, should have some guidance as to how to replace the glass. Normally, you would simply remove some screws inside the appliance which retain the glass, remove the old glass and replace with the new. The glass will be held in place by a number of screws which are screwed into the casting / stucture of the appliance, these will be more than likely difficult to remove and we would advise you to soak them in some spray penetrating oil before to attempting to remove them. Ince you have removed the old glass, clean the area that the new stove glass will fit, and inspect the seals to determine whether you need to replace them. The glass should not touch the appliance metal directly.

Question : Is there anything else I need to do when I replace my glass?
Answer : Ensure suitable glass gaskets/seals are replaced before attempting to install replacement glass on your appliance. Gently finger tighten the screws and washers to hold glass in place. Do not overtighten as this will cause the glass to crack.

Question : Do I get a guarantee with my glass?
Answer : No. Unfortunately, due to the nature of the product, we are unable to provide a guarantee on the glass. Glass is a consumable product and as such, lasts varying times depending on many factors including the amount of use of your appliance.
.
Question : Who makes the glass you supply?
Answer : All of our glass is supplied by Schott Robax

Question : Can I have a refund on my order?
Answer : As the product you are ordering is a custom made product, it is not refundable. Once you order has been received, no refund can be offered. Apologies for any inconvenience this may cause.

Question : How can I pay?
Answer : We currently accept payment by Paypal (Visa, Mastercard etc) and Cheque. Cheques will require 7 day clearance on receipt, before we can despatch your goods and should be made payable to "Wirral Fires". You may also pay by credit card over the phone. We are hope to add online credit card facilities to the site in the future.

Question : How much do you charge for shipping?
Answer : For most of the UK mainland we charge £6.99. However if your glass is over 600mm in any dimension then it will need to be crated and delivery will be £18.99.  Additionally, some areas of Scotland, Islands & NI will incur a £17.99 delivery charge (Highlands & Islands).  As our system is unable to cope with these extra charges, you will receive a phone call after your order to collect the £12 extra for delivery.

Question : How can I pay?
Answer : We currently accept payment by Paypal (Visa, Mastercard etc) and Cheque. Cheques will require 7 day clearance on receipt, before we can despatch your goods and should be made payable to "Wirral Fires". You may also pay by credit card over the phone. We are hope to add online credit card facilities to the site in the future.

Question : What thickness is the glass you supply?
Answer : The glass is the industry standard 4mm thickness, however you can request 5mm thick if you call us to place your order. They will be an additional 20% increase in price for 5mm.

 

Question : Are the edges of the glass sharp?
Answer : Once the glass is cut, it is put through a grinding machine to smooth the edges.
 x 

Cart empty
Schott Robax Glass